Refund & Cancellation Policy

Booking cancellation

• Cancel or reschedule more than 24 hours before the scheduled start: no cancellation fee.
• Cancel within 24 hours of the scheduled start: a call-out or scheduling fee may apply to cover reserved crew time.
• No access on arrival (nobody on site, blocked access, unsafe conditions): a trip charge may apply.
• ABANGHOME may reschedule for weather, safety or emergency priority; you are not charged for cancellations we initiate.
• To cancel, reply to your booking confirmation, call us, or email our team.

Deposits

• Deposits may be required for larger projects, special-order materials, truck canopies and accessories, and scheduled multi-day work.
• Deposits are applied to the final invoice.
• Deposits are refundable if you cancel before materials are ordered and before work is scheduled to begin.
• Non-refundable portions are limited to custom or special-order items already purchased and to work already performed; these are disclosed before you pay.

Completed work and materials

• Work already completed and materials already installed are billable and are not refundable.
• If work does not meet the agreed scope or our service standards, we will re-perform the work at no additional labour cost, or issue a partial credit or refund where re-performance is not practical.
• Warranty and guarantee terms stated in your written quote apply in addition to this policy.

Refund process

• Submit refund requests within 14 days of the invoice or service date.
• Include your invoice or booking number, service address, and a description of the issue with photos where relevant.
• We acknowledge requests within 2 business days and aim to reach a decision within 10 business days.
• Approved refunds are returned to the original payment method through Stripe, typically in 5 to 10 business days depending on your bank or card issuer.
• Partial refunds may be issued where part of the scope was completed satisfactorily.

Partner service disputes

Where a service was delivered by an independent ABANGHOME partner, ABANGHOME acts as the customer's point of escalation. Report the issue to us first rather than dealing with the partner alone.

• We open a service review, request documentation from both sides, and coordinate a site re-inspection where needed.
• Remedies include re-performance by the original partner, reassignment to another qualified partner, credit, or refund.
• Partners are independent businesses; their insurance and licensing apply to damage claims, and we assist with the claim process.
• Repeated quality failures affect a partner's ABANGHOME standing, including suspension or removal.

Contact

Email info@southrockservices.com or call 672-983-3333 can message to start a cancellation, refund or dispute request.