Cookie Policy

What cookies are

Cookies are small text files stored on your device by your browser. Similar technologies include local storage, session storage and pixels. We use them to keep the site working, to understand how it is used, and to improve service quality.

Essential cookies

Purpose: required for the website to function — session management, sign-in to the customer portal, security and fraud prevention, load balancing, form and quote-wizard state, cookie-consent storage.

Retention: session cookies expire when you close the browser; authentication and consent records last up to 12 months.

Providers: ABANGHOME platform and our hosting/authentication infrastructure.

Controls: these cannot be switched off, as the site cannot operate without them.

Analytics cookies

Purpose: measure page views, traffic sources, and which services and service areas customers look for, so we can improve content.

Retention: typically 2 to 26 months depending on the provider's configuration.

Providers: Google Analytics (Google LLC), plus first-party ABANGHOME analytics events.

Controls: opt out through your cookie preferences, browser settings, or the Google Analytics opt-out browser add-on.

Performance cookies

Purpose: monitor page speed, errors and uptime so we can diagnose problems with booking, quoting and photo upload flows.

Retention: up to 12 months; error diagnostics are typically kept 30 to 90 days.

Providers: our hosting and application monitoring infrastructure.

Controls: can be declined in cookie preferences; the site remains usable.

Functional cookies

Purpose: remember your preferences — language (English / 中文), service area, saved quote drafts, recently viewed services, and layout choices.

Retention: up to 12 months.

Providers: ABANGHOME (first-party), and embedded media providers such as YouTube or Vimeo when you play a video.

Controls: can be declined; some conveniences will reset on each visit.

Marketing cookies (only if enabled)

Purpose: measure the effectiveness of local advertising and, where enabled, show relevant ABANGHOME service ads. We do not sell personal information to advertisers.

Retention: up to 13 months where used.

Providers: Google Ads and Meta advertising tools, only when an active campaign is running.

Controls: off by default unless you consent; you can withdraw consent at any time.

Payment and third-party cookies

Payments are processed by Stripe. When you reach a payment step, Stripe may set cookies necessary for fraud prevention and secure transaction processing. Those cookies are governed by Stripe's own privacy and cookie notices.

Managing your cookie preferences

• Use the cookie banner or preferences link to accept or decline non-essential categories.
• Change or clear cookies at any time in your browser settings (Chrome, Safari, Edge, Firefox).
• Use private/incognito browsing to limit persistent storage.
• Contact us at info@abanghome.com with any cookie or privacy question.

Declining non-essential cookies will not prevent you from requesting a quote, booking a service, or contacting our team.